Return Policy

Disclaimer

Your complete satisfaction is our primary goal at Kulvadhu. We stand by the quality of our sarees and want you to love your purchase. This policy outlines the simple steps for returns and refunds should you need them.

Eligibility for Returns

Items must be returned in their original, unworn, unwashed, and unaltered condition.
All original tags, packaging (e.g., tissue, boxes), and any accessories must be intact.
A return request must be initiated within 7 days of the order delivery date.
Non-Returnable Items: For hygiene and custom reasons, the following cannot be returned:
- Inner garments or blouses.
- Sarees that have been customized, altered, or personalized.
- Items marked as "Final Sale" or purchased during clearance events.

How to Initiate a Return:

Contact Us: Please email us at [returns@kulvadhustore.com] or call [Your Customer Care Number] within the 7-day window. Provide your order number and reason for the return.
Get Approval: Our team will review your request. If eligible, we will provide you with a Return Authorization (RA) Number and the official return address.
Ship the Item: Securely repack the item with all tags and send it to the provided address. We strongly recommend using a trackable shipping service. The RA number must be mentioned on or inside the package.

3. Return Shipping: The customer is responsible for the return shipping charges, unless the return is due to a mistake on our part (e.g., defective/wrong item shipped).

Refund Policy

Refund Process

Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return conditions.
Approval Notification: You will receive an email confirming the approval or rejection of your refund.
Processing: Upon approval, your refund will be processed to the original payment method used during purchase.
Timeline: Please allow 7-10 business days for the refund credit to reflect in your account after approval. The original shipping cost is non-refundable.

Exchange Policy

We are happy to offer a one-time exchange for a different size or design, subject to availability. The customer bears the cost of shipping the returned item to us. Kulvadhu will cover the shipping cost for sending the replacement item.

For Damaged or Defective Items

In the rare case you receive a damaged, defective, or incorrect item, please contact us at kulvadhubydeepdarshit@gmail.com within 48 hours of delivery. Provide photos/videos of the product and packaging. We will promptly arrange a free return and offer a full refund (including shipping) or a no-cost replacement, as per your preference.

Questions?

For any queries regarding returns or refunds, our customer care team is here to assist you.